Abhinav Chandra

Abhinav Chandra

With over 15 years of experience leading corporate transformations in the Retail and Consumer sector, Abhinav has a record of improving end-to-end customer experiences, accelerating revenue and driving profitability. Abhinav has deep expertise in and passion for using digital and omni-channel experiences to drive growth, devising new operating models for the digital age, building best-in-class customer experiences, and using AI and big data to drive automation that improves customer experience, sales and profitability.
Marketplaces as a New Channel to Win With Consumers

The pandemic created long-term structural changes to consumer buying behavior and accelerated retail e-commerce by an estimated five years to 10 years. In a recent Alvarez & Marsal Consumer and Retail Group survey, 85 percent of consumers indicated they will maintain their shopping habits post-pandemic, which bodes well for marketplaces. Alvarez & Marsal estimates retail…