Upselling on the Phone
You’ve got their orders—how do you get them to buy more?
Kislik notes three specific instances when it may be best to back off:
• If the customer is angry or frustrated, for instance about a bad back-order situation.
• if the customer is extremely specific about budget (although Kislik notes that’s not a hard-and-fast rule since we all splurge sometimes if we really want an item).
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