You’ve got their orders—how do you get them to buy more?

By Alicia Orr , Editor In Chief and Catalog Success

Software and Systems Issues

There is a variety of telemarketing software that can be helpful in providing telephone reps with cross-sell/upsell suggestions on pop-up screens. These suggestions can even be based on each individual customer’s purchase history, as well as other factors such as what overstock inventory the company wants to move.