Upselling on the Phone
You’ve got their orders—how do you get them to buy more?
MemberWorks can also brand the club with the catalog’s name so it can be positioned as their service or as a loyalty program offered by that company.
TSR training is provided by a MemberWorks’ account team. “We want to make sure the telephone reps understand the program, so we even give them a free membership so they can see how it works,” Shackney notes.
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