You’ve got their orders—how do you get them to buy more?

By Alicia Orr , Editor In Chief and Catalog Success

A nice way to make an outbound upsell offer is with a service slant, Kislik offers. Call customers the day after they place orders and say to each, “We’re in the process of shipping your order out and wanted to see if you’d be interested in this special offer.” You can make it especially appealing if you no additional shipping and handling charges will be added!