Your Options in Order Management Systems

Taken together, the entry-level solutions account for 20 percent to 30 percent of catalog company users.

Enterprise Systems

Non-CMS and entry-level solutions (and the handful of in-house-developed applications) account for roughly half of the installed base in the catalog community. The other half uses enterprise-level systems. Typically, these share the following characteristics:
- They generally cost a few thousand dollars for a basic configuration, but range in the mid-five figures for 12 to 25 users, and can cost hundreds of thousands of dollars for a large user base.
- System implementation almost always is undertaken by the vendor, or with vendor assistance.
- Training from the vendor is an important and necessary part of getting the system installed.
- The vendor often makes reasonable modifications (at additional cost) to customize the system for each user.