Your Multichannel Contact Strategy Chart
Patient: "Doc, although we've got a good handle on our big-picture strategies, we keep getting off track in our execution. Our channel teams drift from what's said in our meetings; our timing is thrown off; our promos aren't all coordinated among our channels; our customers get hit with messages from all channels at once, then have a gap with no messages at all; and so on. Do you have any prescription to help us get and stay on track?"
- Companies:
- McIntyre Direct
Susan J. McIntyre is Founder and Chief Strategist of McIntyre Direct, a catalog agency and consultancy in Portland, Oregon offering complete creative, strategic, circulation and production services since 1991. Susan's broad experience with cataloging in multi-channel environments, plus her common-sense, bottom-line approach, have won clients from Vermont Country Store to Nautilus to C.C. Filson. A three-time ECHO award winner, McIntyre has addressed marketers in Europe, Australia and New Zealand, has written and been quoted in publications worldwide, and is a regular columnist for Retail Online Integration magazine and ACMA. She can be reached at 503-286-1400 or susan@mcintyredirect.com.
