Winter, Spring, Summer, Fall

Other surges occur around key holidays and events, including Christmas, spring break and Fourth of July, and sometimes significant weather changes such as sudden cold snaps.

To maximize call-center productivity, all operators take orders for both catalog divisions. As calls come in, telephones display for the operator from which division the customer is calling. Operators then answer calls appropriately. This requires additional training on products, sizes, fit, etc., so the operators can support both divisions.