Why Product Returns Don't Have to Be a Nightmare
Give consumers a good reason to continue coming back for more
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Chris Dunn
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While returns and e-tail typically go hand-in-hand, successful businesses today are realizing the advantages of properly analyzing products in new and innovative ways. By understanding the underlying reasons that can often contribute to returned goods, online merchants will begin to appreciate that a good return experience can offer them a serious competitive advantage.
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Chris Dunn
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