Why Not a Catalogers’ Black Friday? (Or, How I Developed a Major Inferiority Complex on Your Behalf)

And according to a ForeSee Results survey just in, Cyber Monday shoppers were more satisfied this year than they were on the same day in previous years. ForeSee’s Cyber Monday customer satisfaction index was up 1.3 percent, or one point better than satisfaction levels in 2006 (a score of 76.6 vs. 75.6 on a 100-point scale).