Who's Minding the Connected Store?

Agility in the Face of Complexity
As much as network infrastructures have already grown and changed, the future for retail IT promises only more complexity as the shopping experience continues to evolve. Customer management systems will increasingly overlay both online and offline storefronts. Networks will extend to ever-more locations and devices, and consumers won't only browse on their smartphones while shopping in-store, they'll also regularly use their mobile devices to scan products for information and check themselves out with each new purchase.