Operations & Fulfillment: What Omnichannel Retailers Need to Know When Choosing an OMS
Why a reliable order management system is a key ingredient to omnichannel success
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Ernie Schell
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This should easily narrow the field down to a final list of two or three vendors, who should be invited to come on-site for a more in-depth exploration (taking one day to three days based on vendor discretion).
The Acid Test
By now you know a lot about the vendor, and should probably arrange to visit the vendor's offices for the final candidates just to be sure there are no surprises. Ask who will be in charge of your implementation if the vendor is selected, then meet with that person for an in-depth conversation about their experience with project management.
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Ernie Schell
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