Understanding Postal: What the ‘New’ US Postal Service 
Means for Your Business

Along with the new leadership at the USPS comes a new focus: improving the customer experience and growing the mailing business — both for the USPS and for companies and service providers that use the mail.

The USPS has created a new consumer and industry relations organization as the first step in its efforts to improve the customer experience. The organizational changes to date also bring new resources and focus to the USPS's information technology, engineering, mail acceptance/postage payment and product information organizations under one umbrella, headed by a newly appointed chief information officer with a strong operations background.