Understanding Postal: What the ‘New’ US Postal Service 
Means for Your Business

Changes Began at the Top
The USPS's organizational changes really began when former Deputy Postmaster General Patrick Donahoe was appointed postmaster general (PMG) upon the retirement of former PMG Jack Potter.

To date, the new PMG has made changes or announced plans which include a 16 percent to 25 percent reduction in the USPS's headquarters/senior management ranks; a possible reduction in workforce and/or voluntary early retirement process to come; a new "flatter, leaner" organization; consolidation/elimination of field organizations at the area and district levels; and a more aggressive focus on network design changes, including consolidating processing facilities and post offices.