Understanding Postal: What the ‘New’ US Postal Service 
Means for Your Business

The U.S. Postal Service (USPS) is in the midst of a sweeping reorganization and change in focus, which began with the October 2010 appointment of a new postmaster general, followed by significant organizational changes in January, which will continue for some months to come.

What does this mean for cross-channel retailers and others who depend on the use of the mail? According to the new postmaster general, it means a new focus on improving the customer experience and growing the mailing business.