What About Lands’ End

With all due respect to Edward Lampert, Kmart’s chairman and soon to be chairman of Sears Holdings, the last time I ducked into a Kmart store for some bath soap and laundry detergent, I swore I’d never set foot in another one. The personnel were surly, incompetent and overtly uninterested in customer service. Plus, the merchandise was no different from that sold elsewhere — an even worse sin in today’s retail world.