9 Ways to Improve Your Customer Service
Webinar demonstrates how marketers can integrate channels to improve customer service
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Joe Keenan
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and Catalog Success
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Taking the stand that many companies’ customer service capabilities are lacking, a webinar on the state of customer service in North America focused on how to buck the trend and provide customers with superior customer service. Below are nine of the most usable tips for multichannel merchants offered by Don Muchow, senior solutions consultant at eGain Communications, a software provider for multichannel customer service and knowledge management, and Chip Gliedman, vice president and principal analyst for market research firm Forrester Research, from the event that was co-presented by Muchow’s firm and CRM magazine.
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- Companies:
- Forrester Research Inc.
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Joe Keenan
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Joe Keenan is the executive editor of Total Retail. Joe has more than 10 years experience covering the retail industry, and enjoys profiling innovative companies and people in the space.
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Catalog Success
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