Five Fulfillment Fundamentals

- Finally, in well-run operations, line managers share a sense of urgency and zero tolerance for poor productivity. They maintain a laser focus on key performance indicators of their departments. Typically, the managers generate a “dashboard” of key indicators each morning, with weekly and monthly summaries for upper management. The specific metrics depend on activities being measured, but in general, I’m talking about workload and staffing projections vis-à-vis actual results, labor costs per transaction, transactions per hour and operating cost as a percentage of net sales.