Five Fulfillment Fundamentals
Want a World-class Back-end Catalog Operation?Here’s 5 things you’ll need.
- Job standardization: Workers involved in similar tasks perform them in an almost identical and efficient manner. They have one way to pack an order, and every packer follows that method. Moreover, they have one, carefully crafted way to respond to customers’ e-mails, and every rep responds accordingly.
- People:
- Bill Spaide
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