Five Fulfillment Fundamentals

Also, studies show that flex workers are at least as productive as full-timers, and that in many cases they’re more cost-effective, because they can be sent home when work runs out.

Also, a flexible workforce constitutes a talent pool for full-time hires.

4. Engineered Systems and Processes

In well-run operations, technology alone is not viewed as a panacea. Rather, technology’s effectiveness depends on the strength of underlying processes. As a result, management is committed to process improvement. Managers implicitly believe that tasks always can be performed better. They continually look for problems to solve. For them, process improvement isn’t an initiative, it’s a mind-set. Following are some operating processes commonly found in these companies.