Expand Your Call Center Universe
Voice over Internet protocol maximizes space, offers home-based options
By
Matt Griffin
Facebook
Facebook
Twitter
Twitter
LinkedIn
LinkedIn
Email
Email
0 Comments
Comments
While this can be done with traditional phone lines, it requires each site to have its own internal network, which must then be linked to the other networks. VoIP flattens the architecture of this system by creating a single contact center that covers each site, Peterson says. This reduced complexity smooths things out from an administrative point of view.
0 Comments
View Comments
- Companies:
- 1-800-Flowers.com
Matt Griffin
Author's page
Related Content
Comments