Expand Your Call Center Universe
Voice over Internet protocol maximizes space, offers home-based options
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Matt Griffin
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Quality Improves
But voice quality is improving, Peterson says, because the compression algorithms used to convert the human voice are getting better. He notes that today’s compression methods allow contact centers to put twice as many reps on the phone using standard VoIP trunking compared to a typical non-VoIP T-1 line.
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