Expand Your Call Center Universe

• Nortel’s Contact Center Manager Server offers skill-based routing, which automatically routes calls to the agents best equipped to handle them, whether you’re operating at one site or across multiple locations. For more, visit Nortel.com.

• Cisco’s Unified Communications Solution combines voice and data products to allow agents to access and manage voicemail, e-mail and fax messages from a single mailbox. The IP infrastructure also includes power over ethernet so phones stay connected, even in the event of a local power outage. For information, visit Cisco.com.