Expand Your Call Center Universe

Peterson also points out that another cataloger uses VoIP to allow CSRs to work from home to enable them to avoid sloshing around in snowy Colorado weather. While that’s a special case due to the nature of doing business in that part of the country, some other catalogers let their agents work from home as a perk. For instance, a West Coast-based cataloger in a high-traffic city has moved 30 of its 450 CSRs to home-based operations because it’s easier than fighting through Seattle freeway traffic.