Expand Your Call Center Universe

Lou Orsi, vice president of vendor and service center relations for Carle Place, N.Y.-based multititle gift cataloger 1-800-FLOWERS.COM, says he’s been using home-based reps for more than five years because of their increased performance.

“These professionals,” he says, “often are able to outperform traditional reps because they’re older, more experienced and dedicated, so they can continue to work from home profitably.”