Expand Your Call Center Universe
Voice over Internet protocol maximizes space, offers home-based options
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Matt Griffin
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As the holiday season orders pour in, catalogers at this time of year find themselves seeking ways to maximize the use of their contact centers. One potential solution for peak ordering periods worth considering is voice over Internet protocol (VoIP), which enables catalogers to increase the size of the contact center at will, or even hire additional reps to work from their homes, when physical space in their existing contact center runs tight.
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- Companies:
- 1-800-Flowers.com
Matt Griffin
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