USA 800 Releases a White Paper on What It Takes to Deliver Best In Class Sales Results in the Contact Center Environment

Kansas City, MO, March 15, 2010 - USA 800, the largest employee owned contact center in the U.S., recently released a white paper on the ‘Keys to Success’ for sales effectiveness in the Contact Center. In this economy, companies need to deliver better results with less (money and resources). In this white paper, USA 800 explores the changes in the way companies advertise; the change in consumer buying behavior; and, as a result, the ways contact centers need to change to create, cultivate, operate and motivate a superior sales-focused contact center organization.