Curve Your Enthusiasm

If there’s no in-home requirement, orders likely will be received more quickly from where they’re being distributed and extended out over a longer period of time. If in-home dates are used, there will be more of a peak in order volume and the order curve will be more compressed.

So why does this even matter? The use of in-home dates can affect call center staffing issues. When the order curve is more pronounced, additional people are needed during a shorter period of time to handle the volume of incoming calls. What’s more, the call volume will tend to decrease at a faster rate, which means you could be overstaffed unless you mail more frequently.