Build the Right Company Culture
Understand key elements and issues in multichannel marketing, part 2 of 3
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• Get improved value from your advertising dollars. Since all three channels can be referenced in promotions, the ratio of advertising to sales can be much lower than traditional catalog-, Internet- or store-only companies.
• Improve fulfillment and customer service, thereby enhancing customer satisfaction. As customer loyalty goes up, repeat customers refer others to the company.
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