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*Cross-marketing potential. Returns management goes beyond pure transaction ï3/4¿ it is also an opportunity to gain helpful information for future business. Historical data and reports that specify which items were sold and how often goods were returned and why can offer powerful insight to improve customer service levels. Taking this a step further, the real-time information generated by an automated asset-recovery system gives you opportunities for up-selling and cross-promotion.
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- Companies:
- Manhattan Associates
Dave Hommrich
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