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*Smarter shipping strategies. As many catalogers know, shipping contributes to the overall cost of a returns process. Controlling the transportation method used for a return can result in significant savings derived from carrier discounts. Additionally, shipping a pre-paid return label with a return (or allowing one to be generated online from a Web site) presents the customer with an easy and cash-less transaction. The customer simply applies the label and sends back the item. In this way, shipping costs are known and can be netted out of a customer’s refund.
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- Companies:
- Manhattan Associates
Dave Hommrich
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