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Joe Keenan
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and Catalog Success
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3. rewarding;
4. timely;
5. nonintrusive; and
6. take into account the “What’s in it for me?” factor.
He then offered two examples of companies using relevant e-mail messages successfully. In an e-mail campaign by Brunswick Zone, the bowling company personalized its message down to the store level, providing the nearest Brunswick Zone to individual recipients. Further making the message relevant, it offered a promotion (99 cent bowling) focused around a relevant event (the 4th of July).
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Joe Keenan
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Joe Keenan is the executive editor of Total Retail. Joe has more than 10 years experience covering the retail industry, and enjoys profiling innovative companies and people in the space.
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