Toys"R"Us, eBay Use Mobile to Improve the Customer Experience

In the beginning of his session at the National Retail Federation's Big Show in New York City yesterday, Healey Cypher, head of retail innovation at eBay, asked the audience an intriguing question: Does offline even exist anymore? The days of consumers walking into a store without their smartphone are, for the most part, over. The convergence of channels has already taken place, and mobile is the chief reason why.