Top 3 Mistakes Online Retailers Make and How to Avoid Them

The same is true for your e-commerce business. If you treat your customers like they're easily replaceable, you'll soon find that you're the one who's easily replaceable. Pay attention to them. Read their emails. Respond to their questions, even if you've answered the same question 10 times before and it's plainly stated on your FAQ page. Treat them like gold, because that's what they are.