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John Lawson
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Mistake No. 3: Treating Customers as if They're Expendable
One of the great benefits of selling online is that you have access to over a billion people. Yes, BILLION. When you think of what fraction of the total internet population you need to convert to customers to make a living online, it's miniscule — a fraction of a fraction of a percent!
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- Companies:
- Amazon.com
- Microsoft Corp.
- People:
- Bill Gates
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