10 Tips for Online Merchants to Combat Holiday Chargebacks
5. Avoid "he said, she said" situations with photo proof. If you receive damaged or used merchandise as an attempt by the customer to get a full refund, take a picture of the product and email it back to the customer describing why their return won't be accepted.
6. Take measures to reduce chargeback occurrences. Allow customers to initiate returns online in order to avoid the hassle of having to make a call or, worse yet, be tempted with the option to call their bank. If a customer refuses merchandise or it's returned as undelivered, immediately refund and send an email notice.
- People:
- Monica Eaton-Cardone
Monica Eaton is the founder and CEO of Chargebacks911 and Fi911, as well as Chief Information Officer of Global Risk Technologies. Monica has worked tirelessly to educate merchants and financial institutions about hidden threats in the rapidly changing payment fraud landscape. Leading Chargebacks911, was founded in Tampa Bay, Florida, expanding internationally also to become Europe’s first chargeback remediation specialist to tackle the chargeback fraud problem. In ten years, Chargebacks911 has successfully protected more than 10 billion online transactions and has recovered over $1 billion in chargeback fraud.
Recognizing that the impact of chargebacks goes beyond merchants, Fi911 provides unrivaled support to financial institutions with innovative back-office management technologies. Fi911’s pioneering DisputeLab™ tool streamlines chargeback management for acquirers, automating legacy processes and standardizing methods that simplify and speed the end-to-end workflow, improving the customer experience and accountability for all stakeholders.
Monica is a passionate diversity advocate committed to developing and sharing innovative solutions that empower the global fintech space. She has earned numerous awards, distinctions and special recognitions, including the Retail Systems Awards, where she received the ‘Outstanding Individual Achievement Award’ and was named ‘Global Leader of the Year’ at the Women in IT Awards.
