CRM Solutions Can Help Cross-Sell and Upsell
Today’s CRM solutions can help CSRs Cross-sell and Upsell
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4. If you want to focus on what the customer is buying rather than cross-sell/upsell call center systems, take a look at CRM analytics products.
5. When software vendors visit your site for demonstrations, be sure you control the mouse. Look for a system that’s intuitive and easy for call center reps to quickly understand and master.
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Melissa Sepos
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