CRM Solutions Can Help Cross-Sell and Upsell

2. Some CRM systems may accommodate cross-sell better for sporting goods and fashion merchants, while many were designed specifically for apparel retailers. Make sure the system you’re considering matches your catalog’s specific needs.

3. Calculate how a new system may affect customer call length compared to your existing system. Is the trade-off worth it? Most of the time, it makes sense to try to add on a sale. For another 20 to 40 seconds of calling time per call, it’s likely to be worth the effort.