CRM Solutions Can Help Cross-Sell and Upsell
Today’s CRM solutions can help CSRs Cross-sell and Upsell
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For others, the deciding factor is the proposed CRM system’s capability. Most solutions lack the depth of functionality to replace catalog management systems. So catalogers must find ones that can run alongside their existing systems, says Doug Way, principal of Kurt Salmon Associates, a global management consulting firm.
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Melissa Sepos
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