To continue its business momentum, Headsets.com keeps a sharp focus on employee hiring, training and retention.

By Noelle Buoncristiano and Catalog Success

How does Faith go about finding the right person for the job? “You can’t always check a resume or references, but what you can do is keep testing and prodding someone’s personality,” he explains.

To start, candidates must complete an application that requires more information than a normal resume. If a candidate shows potential, the customer service manager invites him or her to the office for a 45-minute site tour and interview.