Staffing for Growth: Focus on Human Resources
To continue its business momentum, Headsets.com keeps a sharp focus on employee hiring, training and retention.
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“We seem to break a revenue record every year,” says Faith. “Our goal is to become the No. 1 headset retailer by 2006.”
A Catalog is Born
Besides a few postcard mailings, Headsets.com had little experience with direct marketing — that is, until 2001 when an employee inquired about starting a catalog. “We had no idea what that question would start,” says Faith.
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Noelle Buoncristiano
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Catalog Success
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