To continue its business momentum, Headsets.com keeps a sharp focus on employee hiring, training and retention.

By Noelle Buoncristiano and Catalog Success

About Headsets.com
Headquarters: San Francisco
Established: 1998
Products: telephone headsets and related merchandise
Customer demographics: 95-percent business-to-business
Average order value: $250
SKUs: 40 to 50 in catalog; 200 to 300 online
Annual circulation: about 12 million
Printer: Times Printing, Random Lake, Wis.