To continue its business momentum, Headsets.com keeps a sharp focus on employee hiring, training and retention.

By Noelle Buoncristiano and Catalog Success

1. Hire people better than yourself. This way, you don’t have to worry about them doing a good job.
2. Have high expectations of your employees. Hold them accountable for their responsibilities.
3. There are no experts. Remember there’s always a better way to do a task.
4. Read industry publications and business books. There’s a wealth of information out there to be used profitably.
5. Always test (e.g., merchandise, offers, splits, lists).
6. Keep asking questions, even if you know the answers.
7. Distinguish expert opinion from tested fact. “The two are very different. ... Tested facts will trump expert opinions every time,” says Faith.
8. Learn from your peers by joining business groups such as the Young Entrepreneurs’ Organization (www.yeo.org), World Entrepreneurs’ Organization (www.weo.org) and Young Presidents’ Organization (www.ypo.org). “It’s been really useful to me to learn from people in different industries who go through the same challenges.”