To continue its business momentum, Headsets.com keeps a sharp focus on employee hiring, training and retention.

By Noelle Buoncristiano and Catalog Success

Future Plans and Challenges

While Headsets.com has experienced rapid growth since its launch, many process-improvement plans are in the works. For one, a move to a new facility may be in the near future. “Although we’ve outgrown our premises, there may be an opportunity for employees to defocus while we move,” Faith worries. “As we grow, my intuition, culture and discipline will become increasingly harder, but [focus] is such a critical part of success and will need to be absolutely maintained.” Other plans include a possible expansion into international markets, notably the United Kingdom and Canada.