To continue its business momentum, Headsets.com keeps a sharp focus on employee hiring, training and retention.

By Noelle Buoncristiano and Catalog Success

Another element that has worked to the company’s advantage is its live Web chat feature, which was launched in 1998 and remains popular among customers. “We couldn’t be without it nowadays,” says Faith. “A bold invite to get questions answered live is the best way to go.” The company receives several hundred requests per day — with a high conversion to sales.