To continue its business momentum, Headsets.com keeps a sharp focus on employee hiring, training and retention.

By Noelle Buoncristiano and Catalog Success

Additionally, the staff designs and operates the Headsets.com Web site, which receives 3,000 unique visitors per day, as well as records 35 to 40 percent of overall sales. Currently in the works is a plan to develop better online customer account management tools.

In addition to employees’ work, Faith credits a portion of the Web site’s success to the company’s search engine marketing efforts, namely through Google, Overture and FindWhat.com.