To continue its business momentum, Headsets.com keeps a sharp focus on employee hiring, training and retention.

By Noelle Buoncristiano and Catalog Success

Faith also employs a Sydney, Australia-based voice coach, as well as a U.K.-based managerial and organizational specialist to help employees develop skills such as time management. Participation in these services is solely at employees’ discretion, although most take advantage of the resources. Faith also requires job candidates to speak to each of these coaches.