To continue its business momentum, Headsets.com keeps a sharp focus on employee hiring, training and retention.

By Noelle Buoncristiano and Catalog Success

When Faith first talked to a business psychologist a few years ago, he found the feedback invaluable. “I try to surround myself with others who can help me see the big picture,” he recounts. He decided to make this service available to his entire staff.

About half of Faith’s employees now speak to the business psychologist on a regular basis via telephone, often to flush out negative feelings or resolve communication problems they’re having with other employees. Faith claims this telephone-consulting process results in better corporate-wide communication and accountability, and it helps to eliminate harmful office politics.