To continue its business momentum, Headsets.com keeps a sharp focus on employee hiring, training and retention.

By Noelle Buoncristiano and Catalog Success

Through such a retreat, Faith hopes to find candidates who would be the best fit for Headsets.com. “If you get a whole weekend with someone and they’re bluffing, their personality starts to crack a little bit. ... So we could flush out any of [those candidates].”

Team-building Tactics

In addition to the pre-hiring processes already in place, Headsets.com has developed an ongoing — and non-traditional — CSR training program. It involves using outside professionals.