To continue its business momentum, Headsets.com keeps a sharp focus on employee hiring, training and retention.

By Noelle Buoncristiano and Catalog Success

Faith believes most companies don’t pay enough attention to hiring quality CSRs. He says his methods have given Headsets.com an extremely effective team. Moreover, there’s very little CSR turnover. (An interesting side note: Once every nine to 12 months, performers who are deemed only average actually are let go.)